If you're using the Collctiv app as a personal user to raise money on behalf of a charity then please see this article which explains more about our fees for personal app users.
In short, it's free for people to donate, and it's free for you to withdraw funds. We have optional tips in place so we can keep the service as free as possible.
We love helping our users to raise money for charities in a really simple way! Let us know your stories and we'll share them as often as we can to help raise the profile of your charity even further - drop us an email to email@example.com.