What's included in the support?

Our whole purpose at Collctiv is to help you grow your sales by selling to groups of customers in a simple and seamless way. As such, if you are experiencing any difficulties or need any assistance with the platform and your campaigns, we want to be on hand to help as much as we can. With this in mind, we will endeavour to:

1. Respond to any communication within 1 business day;
2. Be responsive on live chat, accessed via the platform, during normal working hours on business days;
3. Be contactable via email: support@collctiv.com.

General maintenance of the platform is also included, and we will notify you of any updates and maintenance as and when it happens.